At Wrangler Shop, we’re committed to getting your premium workwear and tactical gear to you efficiently and ensuring your complete satisfaction with every purchase of 5.11 Tactical, Carhartt, Bulwark, Ariat, and other trusted brands.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Recommended for faster delivery
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Economical option for larger orders
Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

Returns & Exchanges Policy

We stand behind the durability and quality of our workwear just like the professionals who wear our gear stand behind their work. If you’re not completely satisfied, we offer a straightforward returns process.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. To qualify for a return or exchange:

  • Items must be in new, unworn condition
  • Original tags must be attached
  • Original packaging must be intact

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Any flame-resistant clothing (including all Bulwark FR products)
  • Custom or special order uniform items
  • Items without original tags or packaging

How to Return or Exchange

Step 1: Initiate Your Return

Email our returns team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Wrangler Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Item Name:
– Size/Color:
– Reason for Return/Exchange:
– Preferred Resolution: [Refund/Exchange for (specify item)]

Please advise on next steps.

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Ship Your Return

Package your item securely (we recommend using the original packaging) and include a copy of your order confirmation. Ship to:

Wrangler Shop Returns
263 Horseshoe Lane
Philadelphia, PA 19108
USA
Important: Customers are responsible for return shipping costs unless the return is due to our error. For international returns, please note that return shipping costs and customs fees are the customer’s responsibility.

Refund Process

When Will I Get My Refund?

Once we receive and inspect your return:

  • Credit Card/PayPal: Refunds will be processed within 3-5 business days and may take 5-10 business days to appear on your statement
  • Original Payment Method: Refunds will be issued to your original payment method

Exchange Process

For exchanges, we’ll ship your replacement item once we receive your return. Shipping charges for exchanges follow our standard rates unless the exchange is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item (which is rare with our quality workwear), contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement.

Need Help?

Our Philadelphia-based customer service team is ready to assist with any questions about shipping or returns. Contact us at [email protected].